General Contract Conditions in accordance with article 1341 of the Italian Civil Code. Conditions governing accommodation agreements between the Youth Hostel, and its guests or customers.
Guests may reserve their accommodation by fax, post or email.
The following information is required to confirm reservation: Name, address, telephone number, dates of arrival and departure, and the number of people in the party.
The reservation only becomes binding as soon as the hostel confirms you the booking and the price of your journey in a written form!
A reserved room / bed will be held until 3.00 pm on the day of arrival. The hostel is entitled to give the room / bed to another guest after this time. Please send us a message, if you plan to arrive after 3.00 pm.
Payment for the duration of the stay in the Youth Hostel must be made on arrival.
3. Information for groups:
A group is defined as a party of people travelling together who are considered to be a single unit by the customer and by the hostel and which comprises at least seven people.
The hostel may require a down-payment for group bookings. If the deposit has not been received on time, your reservation will be cancelled. Charges are for your account.
The customer is required to notify the Youth Hostel in writing of the precise number of members of the group at the latest 31 days before their agreed date of arrival. If the number of person changes, the reservation can be modified by the hostel!
4. Cancellation charges
Cancellations must be made in writing. The cancellation will only be considered final when the Youth Hostel has received written notification and acknowledged this.
Should a guest or customer fail to make use of a room he or she has reserved without cancelling the reservation, he or she will be liable for 80% of the total agreed rate for the period in question.
If the hostel is able to re-book the rooms/beds, no cancellation fee will be applied!
The following cancellation charges will be applied in case single beds/rooms or the complete reservation will be cancelled:
Cancellation charges for individual guests and families:
- Cancellation 6 to 5 days before arrival: 40% of the total charge
- Cancellation 4 to 2 days before arrival: 60% of the total charge
- Cancellation 1 day before arrival: 80% of the total charge
Cancellation charges for groups:
- Cancellation at least 31 days before arrival: no charge
- Cancellation 30 to 7 days before arrival: 40% of the total charge
- Cancellation 6 days before arrival: 80% of the total charge
5. Provision in case of a guest or group leaving the hostel before the expected departure date
Should a guest or group leave the hostel before the agreed departure date, then payment must be made in full for those days on which he / she / they stayed at the hostel, plus 80% of the agreed price for the remaining nights’ reserved but unused accommodation and services.